Terms & Conditions

1. Acceptance of these terms

By using absherlandscaping.com, requesting a quotation or engaging Absher Landscaping ("we" or "us") for any service, you agree to these Terms. If you act for a company, community or property owner, you confirm you are authorised to do so. Project-specific terms in a signed quotation, proposal or contract apply together with these Terms and prevail in the event of a conflict.

2. Website content and intellectual property

All website content, including text, designs, drawings, photographs, logos and branding, belongs to Absher Landscaping or its licensors and is protected by applicable intellectual property laws. You may view and print pages for personal or internal use but may not copy, modify or distribute our content commercially without our written permission.

Design concepts, drawings and planting plans we prepare remain our property until the related fees are paid in full; you may then use them for the project concerned. We may photograph completed projects for our portfolio unless you ask us in writing not to.

3. Quotations and estimates

Quotations are based on the information you provide and, where applicable, a site visit. Unless stated otherwise they are valid for 30 days from issue, priced in UAE Dirhams and exclusive of VAT unless shown as inclusive.

"Starting from" prices on the website are indicative only. A site survey may reveal conditions such as soil quality, access restrictions, existing services or level differences that require the quotation to be adjusted; any adjustment will be agreed with you in writing before work proceeds.

4. Orders, deposits and payment

A project is confirmed when you accept the quotation in writing (including by email or WhatsApp) and pay the agreed deposit. Unless otherwise agreed in writing, the standard schedule is a 50% deposit on acceptance and the balance on completion and handover; larger or phased projects may have staged payments set out in the quotation.

Invoices are payable within 7 days of issue unless stated otherwise. Overdue amounts may incur a late payment charge of 1.5% per month or the maximum permitted by law, whichever is lower, and we may suspend work or withhold handover and warranty cover until payment is received. Materials remain our property until paid for in full.

5. Scheduling and site access

We will agree a start date and estimated duration with you. Dates are given in good faith and may change due to weather, material availability, permit timelines or circumstances beyond our control; we will keep you informed. You agree to provide safe, unobstructed site access during our working hours (Saturday to Thursday, 8:00 to 18:00) and to arrange entry with security, community or building management where needed.

6. Client responsibilities

To allow us to deliver your project properly, you agree to:

• Provide water and electricity on site at no cost to us, unless agreed otherwise.
• Obtain approvals, NOCs or permits required from your community, developer, landlord or authority before work starts, or instruct us in writing to assist.
• Tell us about underground services (irrigation, cables, drainage, pipes), septic tanks, boundary issues or hazards you know of; we are not liable for damage to unmarked or undisclosed services.
• Secure or remove pets, vehicles, furniture and valuables from the work area.
• Give decisions, approvals and payments promptly, and follow our aftercare instructions after handover.

7. Changes and variations

If you request changes to the agreed scope, materials or design after acceptance, we will issue a written variation setting out the cost and time impact and proceed only after your approval. Additional work requested on site may be charged at our standard rates, and unforeseen site conditions may also give rise to a variation, which we will discuss with you first.

8. Materials and plants

Plants, stone, timber and other natural materials vary in colour, shape, size and texture; samples and photographs are indicative and reasonable variation is not a defect. If a specified item is unavailable, we may propose an equivalent alternative for your approval.

Plants need an establishment period after planting, typically 4 to 12 weeks depending on species and season, and depend on correct watering, drainage and care in the UAE climate. Plant terms, including any replacement period, are set out in your quotation and are separate from the workmanship warranty below.

9. Workmanship warranty

We provide a 12-month workmanship warranty on hard landscaping, irrigation, lighting and other installations from the date of handover. If a defect arises from our workmanship within this period, we will repair or, at our discretion, replace the affected work free of charge. The warranty does not cover:

• Damage from misuse, accidents, alterations or repairs by others.
• Lack of maintenance, incorrect watering or failure to follow aftercare instructions.
• Normal wear and tear, natural settlement, colour fading or material variation.
• Plant losses caused by neglect, pests, disease, extreme weather or irrigation failures not attributable to us.
• Force majeure events such as storms, flooding and sandstorms, and product defects covered by the manufacturer's own warranty.

10. Maintenance contracts

Garden maintenance is offered under monthly contracts setting out visit frequency, scope and fee. Contracts run month to month unless a fixed term is agreed and may be cancelled by either party with 30 days' written notice. Fees are invoiced monthly in advance; work outside the agreed scope, such as replanting or repairs, is quoted separately. See our Refund and Cancellation Policy for details on ending a contract.

11. Liability and force majeure

To the extent permitted by law, our total liability arising from any project or service is limited to the amount you paid us for it, and we are not liable for indirect or consequential losses such as loss of profit or loss of use. Nothing in these Terms limits liability for death or personal injury caused by our negligence, for fraud, or for any liability that cannot be limited under applicable UAE law, including consumer protection legislation.

Neither party is responsible for delay or failure caused by events beyond its reasonable control, such as extreme weather, government action, supply chain disruption, utility failures or public emergencies; we will resume work as soon as practicable.

12. Governing law, changes and contact

These Terms are governed by the laws of the United Arab Emirates as applicable in the Emirate of Dubai, and any dispute not resolved amicably is subject to the exclusive jurisdiction of the courts of Dubai. We may update these Terms; the version published here when you engage us applies to your project.

Questions: Absher Landscaping, Abu Dhabi and Dubai, UAE, info.absherlandscape@gmail.com.